One check, done up front

Your Identity Check at Kings Casino Explained

The licence requires us to confirm who you are, and most checks finish within 34 hours.

Licensed & AuditedGaming Control Board Curaçao OGL/2015/7164/440. Independently certified by eCOGRA, GLI, and iTech Labs.

Before your first payout

What does the check involve?

Most players worry the check will stall their money; it clears the path to it instead.

Who checks

Kings Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2015/7164/440

Time needed

34 hours

Required

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

First-try route

Pass the check on your first upload

Useful the moment the upload window opens and you want it approved without a second round.

All four corners in frame

Send a photo of your proof of identity with all four corners visible and no glare across the face or the document number. Blur ruins a check faster than anything else.

Show the date, not just the header

Proof of address goes in as a full-page image or PDF showing your name, your street and the issue date. A cropped top corner loses the date and sends the file back.

Card under your name

Payment method confirmation needs the cardholder name and the last digits matching your account. Where the card sits under a different name, the file waits until that mismatch is explained.

Waiting on the review email

Once everything is in, the team reviews and answers within 34 hours, then an email confirms it. Check that inbox for a follow-up request rather than re-uploading.

Papers that clear you

Less guesswork, faster approval

Read this before you photograph anything, so the first set of files is the last one.

Proof of identity

ConfirmsYour name, face and date of birth

Must showFull photo page, readable, unexpired

Proof of address

ConfirmsWhere you live in Australia

Must showFull page with name, address and date

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showHolder name and final digits visible

Fix the file, resend it

A shot that reads at a glance. Edges cut off or a smeared lens hides the corners and the photo seal, so a reviewer cannot confirm the document is whole and untouched. Lay it flat on a dark table in daylight and let the phone steady before you shoot. Check all four corners sit well inside the frame. Shoot the whole sheet on a dark, flat surface Wipe the lens and hold still for a second

Match it to your profile. A short form of your given name, an old street address or a maiden name sends the file back, because the sheet must agree with the details loaded on your account. Compare surname, given names and address spelling against your profile before sending. Where the sheet is the newer one, the profile is the part to correct. Match the spelling to your account details Ask support to refresh an outdated address

Send the untouched original. Crop tools, healing brushes and filters leave seams a trained eye spots straight away, and a doctored sheet is refused on sight. Send the untouched original from your camera roll or the bank's own file. Keep the page border in the picture so the whole sheet shows. Upload the original file, uncropped Keep the page border visible in frame

Why the casino asks where your money came from?

Kings Casino N.V. holds licence OGL/2015/7164/440 from the Gaming Control Board Curaçao, and that licence binds the operator to trace the origin of player funds. Treat the request as paperwork, not suspicion: plenty of accounts face it and most answer with a single sheet.

Which sheet fits depends on where the money started, so reviewers name one before you send.

Recent bank statement
Payslip or employer letter
Tax return summary
Savings account record
Sale or inheritance document

Check timing

See why the check lands now

Clears the worry that a request out of nowhere means something is wrong with your account.

Larger sums, longer look

A sum far above your usual pattern lifts the account into a review band, so the licence obliges a second look before the money moves. Expect a request for proof of identity and, often, of address.

Details that disagree

Disagreement between your profile and the sheet you sent flags the account for a reconciliation, because the licence demands records that agree across every filing. A corrected sheet or an updated profile detail closes it.

Old enough to play?

Anyone opening an account must be at least 18, so a sight of your photo ID and a matching date of birth confirms the rule is met. You will be asked for proof of identity with the date clearly readable.

Clear the check, collect

No money leaves an account before verification is complete, and the licence puts that duty at this exact point. Have proof of identity, proof of address and payment method confirmation ready together.

Seven quick answers

Short answers on the identity check

Kings Casino answers the questions that come up while your account waits for the check.

When do I first have to verify at Kings Casino?+

Your identity must be confirmed at the latest before your first withdrawal. The casino can also ask for documents earlier, either when you register or when you make your first deposit, so keep them handy.

Do I need to send my papers a second time down the track?+

Usually not. Once the check clears, your file stays confirmed. A fresh copy is only requested if a document expires, if your details change, or if a routine review of the account calls for it.

What happens if I have legally changed my name?+

Send the proof of identity in your current name together with the document that records the change. The verification team matches both, and matching your payment method confirmation becomes easier once the new name is on file.

Who licenses Kings Casino and what is the number?+

Kings Casino N.V. holds license OGL/2015/7164/440 from the Gaming Control Board Curaçao. That licence is why the identity and anti-money-laundering checks apply to every player.

Can I upload my documents from my phone?+

Yes. Photos taken with your phone are accepted as long as the whole document is in frame, nothing is blurred, and every corner is visible. Shoot in daylight and check the result before you send it.

What is the source of funds question really about?+

It is a routine duty the licence places on licensed operators under anti-money-laundering rules, not a suspicion about you. A short explanation of where your money comes from closes the point and is asked of players at random.

How long does the whole check take?+

Clearance is completed within 34 hours once your documents are complete and readable. Pictures that are cropped or out of date restart the clock, so check the corners and the dates before sending.